Current regulation allows us to review 6 years of historic records and to claim refunds if overcharges or incorrect invoicing can been proven.
Industry figures show that 1 in 7 utility bills contain errors, and it’s not hard to understand why.
Significant overcharging is still commonplace within the Energy industry. The market has seen an increase in the number of suppliers all offering various tariffs. This coupled with the myriad of pass through costs and environmental levies means that even the simplest energy invoice can have up to 24 separate billing elements. Basic supplier ignorance, inputting errors and an over reliance upon software all add up to an ever-increasing array of ongoing overcharging issues.
The result is a level of confusion amongst customers that means it’s difficult to be 100% certain that the bills you receive reflect the service you’re getting.
MAID understand the full spectrum of charging structures from generation, through transportation to end user supply. Using our proprietary software and experienced industry professionals we check to ensure that the charges invoiced for match the allowable industry charges and the clients contracted agreement.
We’ll identify all recovery opportunities, ongoing savings and undercharges, liaise with the energy supplier and arrange the refund of any overpayments.
Take advantage of our service on a simple ‘Share of Savings’.
All MAID’s fees are performance related, so any payment we receive is generated entirely out of the savings, refunds, credit notes or cancellation of charges, that we secure for you.
Click Here to find out more about the Audit Process